Why I started On The Mend
Updated: Aug 11, 2021
A life-changing moment
It was a beautiful summer’s afternoon in Hyde Park in London, and I was taking my wife and daughter out for an enjoyable pedal boating session. In my attempt to show off my pedalling prowess, I managed to injure my right knee, which was later diagnosed as a torn meniscus.
It was the events that followed which inspired me to try and make a real difference to the experience and outcomes for everyone involved with physical rehab.
Not getting any younger
Fast approaching 40 at the time, my consultant gave me the option of either going ahead with surgery to repair the damage or to learn to live with the discomfort, helped by some physiotherapy.
I opted for surgery, with an acute sense of uncertainty over what this might mean for my long-term health as well as a feeling of loneliness in having to deal with the daunting situation in which I suddenly found myself.
A long and winding road
My doubts quickly turned into frustration at many points in the journey. Any time spent with either my surgeon or physiotherapist always felt too short to properly address my concerns, and I would often forget what to ask, leaving me with even more questions about what I should or shouldn’t be doing.
When I did see my physiotherapist, I would be given either verbal or drawn stickman instructions of each exercise, which made it harder to remember what to do, ensure I was using the right technique and organise a daily plan.
I remember the times when I would finally get back into the gym, feeling lost among all the equipment without any plan for my exercise routine, worried I might only do something to make the situation worse.
Lost in the system
Even before I opted for surgery, I could already see how different parts of the healthcare system didn’t communicate well with each other. When I first met with my surgeon to discuss different treatment options, he would be unaware of my past physiotherapy treatment, leaving me attempting to recall what I had been doing to try and avoid surgery.
When visiting my physiotherapist for the first time, I was surprised that he had no record of the surgery I had undergone, instead depending on me bringing along a slip of paper describing what I had done and the recommended rehab plan. What if I had forgotten to bring this sheet of paper?
Bringing healthcare into the 21st century
My whole surgery and physiotherapy experience felt so analogue in such a digital world, that I thought there must be a better way. I have been fortunate since to work with a talented, passionate and committed team of health and tech professionals to build a solution that has the potential to improve the lives of over a billion people worldwide.
We are now working with partners across the healthcare industry to pilot our platform and demonstrate the impact we can have on the experience and outcomes for patients and clinicians.
Please get in touch if you think we can help bring digital transformation to your organisation.